The Helipod team is ready to answer questions about the platform, payments, security, or partnerships. Pick the channel that fits best, or send us a message directly.

General Email

support@helipod.io

For general questions and technical support

Legal & Privacy

support@helipod.io

Questions about legal matters, privacy, and compliance

Security

support@helipod.io

Report a security vulnerability or incident

Partnership

business@helipod.io

Collaboration, partnerships, and business opportunities

Email Templates

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Report a Bug Billing Question Report a Security Issue Partnership General Question Upgrade / Downgrade Plan

FAQ

Frequently asked questions

The answer might already be here.

How quickly does the support team respond?

Our team is active Monday–Friday from 09.00–18.00 WIB. We usually respond within 1–2 business days.

Is there live chat or phone support?

For now we provide support by email. Customers on the Pilot plan and above get a priority channel with faster response times.

I forgot my password. How do I reset it?

Use the 'Forgot Password' option on the sign-in page. If you still have trouble, email support@helipod.io with the subject 'Account Reset'.

How do I report a bug or technical problem?

Email support@helipod.io with a description of the problem, a screenshot (if you have one), and the steps to reproduce it.

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Main Channel

support@helipod.io

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